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Store, Refund, and Returns Policies

PURCHASING FIREARMS ONLINE

It is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online are typically shipped to an FFL (gun store) near you. We are required to contact and verify the FFL you select during checkout before we ship your firearm(s).   The buyer is encouraged to contact the receiving FFL licensee before purchase.

  • RETURNS

Heavy Metal Ordnance LLC wants you to be a safe, secure, and satisfied customer! 
If you have any concerns after a purchase, please do not hesitate to contact us.  We will do everything in our means to make things right!
Unfortunately, there are some limitations due to the nature of the business.  Any return is up to the discretion of Heavy Metal Ordnance LLC and MUST be returned with all original packaging and contained items. 
Items that CANNOT be returned include but are not limited to:
1. Special order items (Items not in common stock at Heavy Metal).
2. Items that have been used, fired, installed, etc., after receipt.
3. Customized items (Cerakote, laser engraving, etc.).
4. Ammunition.
5. NFA Items.

  • GENERAL FIREARM SALES

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

All new firearms are shipped in the original manufacturer’s box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

  • ORDER FULFILLMENT

All orders are shipped promptly from a distributor warehouse or in-store inventory typically within 3 – 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

  • ONLINE PRICE & DESCRIPTION ERRORS

Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item’s description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer’s credit card or we will refund the money.

  • AMMUNITION PURCHASES

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.